Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you will receive your items on time and as described.
Every buyers who shop and purchased on luushop.com will receives the following guarantees:
Full Refund if you don’t receive your order.
You will get a full refund if your order does not arrive within the delivery time promised by Shopy8.com.
Full or Partial Refund if the item is not as described.
If your item is significantly different from the product description, you can
A: Return it and get a full refund, or
B: Get a partial refund and keep the item.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of Shopy8.com (i.e. not cleared by customs, delayed by a natural disaster).
1. Only defective item can be offered exchange or replacement.
2. If any defective goods or shortage must be notify us in writing within 7 days of receiving the goods and it must be returned within 14 days.
3. Please make sure to keep the original packaging for return, if any.
4. Buyer should pay the shipping fee for return in any situation except our faults.
5. You can submit refund requests by sending a message on contact us page and follow the steps.
All orders can be cancel until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible or within 1-2 hours. Once the packaging and shipping process has started, it can no longer be cancel.